Privacy Policy
At ExamChamp, we are committed to protecting your privacy and the privacy of all learners using our educational platform. This Privacy Policy explains how we collect, use, protect, and share information when you use our mobile application, web platform, and related educational services.
Key Privacy Principles
- • Education-First: We collect only data necessary for educational purposes
- • Student Protection: Enhanced privacy protections for students under 18 (COPPA & FERPA compliant)
- • Your Control: You control your educational data and can export it anytime
- • No Selling: We never sell your personal or educational information to third parties
- • Transparent: Clear explanations of what data we collect and how it helps your learning
1. Information We Collect
Account Information
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Profile Information: Name, email address, profile photo (optional), educational level
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Age Verification: Age information for COPPA compliance (required for accounts under 13)
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Authentication Data: Secure login credentials and session information
Educational Data
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Quiz Performance: Scores, completion times, answers provided, and attempts made
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Learning Progress: Content completion status, time spent on materials, and progression through educational levels
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Study Patterns: Learning preferences, difficulty levels, and subject areas of interest
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Achievement Data: Points earned, certificates obtained, and milestone completions
Usage Analytics
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Device Information: Device type, operating system, app version
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App Usage Patterns: Feature usage, navigation patterns, and session duration (anonymized after 1 year)
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Error Logs: Technical error information to improve app stability (no personal data)
Communication Data
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Educational Notifications: Quiz reminders, achievement notifications, and progress updates
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Support Communications: Help requests, feedback, and customer support interactions
2. How We Use Your Information
✅ What We Do
- Provide personalized learning experiences and content recommendations
- Track and display your educational progress and achievements
- Generate quiz scores and performance analytics
- Improve app functionality and educational content quality
- Comply with educational privacy laws (COPPA, FERPA)
- Send educational notifications and progress updates
❌ What We Don't Do
- Sell your educational data or personal information to third parties
- Share student progress with advertisers or marketing companies
- Use your data for targeted advertising to students
- Track your browsing on other websites or applications
- Share children's educational records without parental consent
- Retain educational data longer than necessary for educational purposes
3. Information Sharing
✅ When We Share Information
- Educational Services: With authorized educational institutions or tutors (with your consent)
- Technical Support: With our Firebase and cloud service providers for app functionality
- Legal Requirements: When required by law, court order, or legal process
- Safety Concerns: To protect against fraud, abuse, or threats to student safety
- Parental Access: Parents/guardians can access their child's educational data and progress
❌ We Never Share
- Your educational records with advertisers or marketers
- Quiz scores or academic performance with third parties
- Student information for commercial purposes without consent
- Learning analytics with companies outside our educational service providers
4. Student Privacy (COPPA & FERPA Compliance)
Special Protections for Students
We take student privacy very seriously and comply with the Children's Online Privacy Protection Act (COPPA) and Family Educational Rights and Privacy Act (FERPA).
Parental Consent (Under 13)
- • Students under 13 require verified parental consent before creating an account
- • Parents receive email notifications and must actively approve the account
- • Parents can review, modify, or delete their child's account and all educational data
- • We provide clear information about what educational data we collect from children
Educational Data Protection
- • We collect only educational data necessary for learning and assessment
- • No behavioral advertising or commercial tracking for students
- • Enhanced security measures for all student accounts
- • Educational records are protected under FERPA guidelines
Parental & Student Rights
Parents and eligible students have the right to:
- • Review all educational information collected about the student
- • Request correction of inaccurate educational records
- • Request deletion of the student's educational data
- • Control all privacy settings for the student's account
- • Export a complete copy of all educational data
Contact us: To exercise these rights, email us at privacy@examchamp.appj.uk
5. Data Retention
Automatic Deletion
- Quiz Attempts: Individual quiz session data (1 year)
- Usage Analytics: Anonymized after 1 year
- Error Logs: 30 days
- Notification History: 90 days
Kept for Educational Continuity
- Account Data: Until account deletion
- Progress Records: Until account deletion or graduation
- Achievement Data: Until account deletion
- Learning Preferences: Until account deletion
Account Deletion
When you delete your account, we permanently delete all your personal and educational data within 30 days. Some information may be retained longer if required by educational regulations or legal requirements, but it will be de-identified and cannot be linked back to you.
6. Your Privacy Rights
Data Rights
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Access: View all educational information we have about you
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Export: Download a complete copy of your educational data
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Correct: Update incorrect educational records or personal information
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Delete: Remove your account and all educational data
Control Rights
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Learning Analytics: Control how your progress data is used for recommendations
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Notifications: Control all educational notification types
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Data Sharing: Control sharing with authorized educational partners
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Progress Visibility: Control who can view your learning progress
How to Exercise Your Rights
You can exercise most rights directly in the ExamChamp app settings. For additional requests:
- • Email us at privacy@examchamp.appj.uk
- • Use the "Export Data" feature in the app settings
- • Contact support at support@examchamp.appj.uk
7. Data Security
How We Protect Your Educational Data
- • Firebase Security: All data encrypted in transit and at rest using Google Cloud security
- • Laravel Security: Admin access protected with multi-factor authentication
- • Access Controls: Strict limitations on who can access student data
- • Regular Audits: Security assessments and vulnerability testing
- • FERPA Compliance: Educational records handled according to federal guidelines
- • Incident Response: Rapid response to any security issues affecting student data
What You Can Do
- • Use a strong, unique password for your ExamChamp account
- • Keep your app updated to the latest version
- • Don't share your login credentials with others
- • Report any suspicious activity immediately
- • Review your privacy settings regularly
Data Breach Notification
In the unlikely event of a data breach affecting your educational information, we will:
- • Notify you within 72 hours via email and app notification
- • Explain what educational information was involved
- • Describe the steps we've taken to address the breach
- • Provide guidance on how to protect your account
- • Notify educational authorities as required by law
8. Third-Party Services
Educational Service Providers
- Firebase (Google Cloud): Real-time database for educational content and progress tracking
- Laravel Framework: Secure web application framework for admin management
- Email Services: For educational notifications and account communications
- Analytics Services: Anonymized usage analytics to improve educational content
Our Commitments
- • All third-party services are COPPA and FERPA compliant
- • We have data processing agreements with all service providers
- • Third parties cannot use your data for their own purposes
- • We regularly audit our third-party partnerships
9. Contact Us
Privacy Questions
Email: privacy@examchamp.appj.uk
Response Time: Within 72 hours
Student Privacy: Dedicated COPPA/FERPA compliance team
General Support
Email: support@examchamp.appj.uk
In-App: Help & Support section
Technical: features@examchamp.appj.uk
Regulatory Information
ExamChamp is committed to complying with educational privacy laws including:
- • Children's Online Privacy Protection Act (COPPA)
- • Family Educational Rights and Privacy Act (FERPA)
- • California Consumer Privacy Act (CCPA)
- • General Data Protection Regulation (GDPR) - for EU users
- • Student Data Privacy Consortium (SDPC) guidelines
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our educational practices, technology, legal requirements, or other factors. We are committed to maintaining transparency about any changes that affect how we handle student data.
How We Notify You
- • In-app notification for significant changes
- • Email notification to your registered email address
- • Updated "Last Updated" date at the top of this policy
- • 30-day notice period for material changes affecting student data
- • For students under 13: Direct notification to parents/guardians
Continued use of ExamChamp after policy updates indicates your acceptance of the changes. If you disagree with any changes, you may delete your account and all associated educational data at any time.