How Can We Help You Learn Better?
Welcome to the ExamChamp Support Center. We're here to help you succeed in your educational journey. Find answers to common questions about quizzes, learning progress, and platform features, or contact our support team directly.
🎓 Educational Support Priority
Our support team prioritizes educational success. Whether you're a student, parent, or educator, we're committed to helping you make the most of ExamChamp's learning features. For urgent student safety concerns, contact us immediately.
Popular Help Topics
Account Management
- • Creating student and educator accounts
- • Password reset and login issues
- • Profile updates and educational level settings
- • Age verification and parental consent
- • Account deletion and data export
Quiz & Assessment Help
- • How to take quizzes and navigate questions
- • Understanding scoring and time limits
- • Quiz attempt limits and retaking
- • Offline quiz functionality
- • Technical issues during quiz taking
Learning Progress
- • Tracking your learning progress
- • Understanding achievements and points
- • Viewing quiz history and scores
- • Setting learning goals and reminders
- • Progress sharing with parents/teachers
Educational Content
- • Navigating subjects and grade levels
- • Finding appropriate content for your level
- • Content recommendations and suggestions
- • Multi-language support options
- • Reporting content issues or errors
Student Privacy & Safety
- • Educational data privacy settings
- • COPPA and FERPA compliance questions
- • Parental controls for child accounts
- • Educational data export and deletion
- • Reporting inappropriate content
Technical Support
- • App crashes and performance issues
- • Firebase sync and connection problems
- • Notification and reminder settings
- • App installation and update help
- • Device compatibility questions
Contact Our Educational Support Team
Email Support
In-App Support
Learning Help Center
Access educational guides and tutorials directly in the ExamChamp app
Location: Settings → Help & Learning Support
Report Educational Issues
Report quiz errors, content problems, or educational concerns
Location: Settings → Report Issue
Educational Data Management
Export progress data, manage privacy settings, delete account
Location: Settings → Privacy & Educational Data
Quiz Performance Review
View detailed quiz results, progress analytics, and learning insights
Location: Dashboard → My Progress
Frequently Asked Questions
How do I take a quiz and track my progress?
To take a quiz and monitor your learning:
- Browse the content tree and select your educational level
- Choose a subject and find available quizzes
- Tap "Start Quiz" and answer questions within the time limit
- Review your results and explanations after completion
- Check your progress dashboard for detailed analytics
Note: Quiz attempts may be limited. You can retake most quizzes to improve your score.
Why aren't my quiz scores syncing across devices?
Common solutions for sync issues:
- Ensure you're logged into the same account on all devices
- Check your internet connection for Firebase synchronization
- Force-close and restart the ExamChamp app
- Verify your account has completed email verification
- Try logging out and back in to refresh your data
If sync issues persist, contact our technical support team with your device information.
How do I export my educational data and quiz results?
You can export your learning data in multiple ways:
- In-App: Go to Settings → Privacy & Educational Data → Export My Data
- Email Request: Contact privacy@examchamp.appj.uk
- Parent Access: Parents can request their child's educational records
Data exports include quiz scores, progress history, achievements, and learning analytics. Processing typically takes 3-5 business days.
Is my child's educational data safe and protected?
Yes, we take student privacy very seriously with comprehensive protections:
- Full COPPA compliance for children under 13
- FERPA compliance for educational records protection
- Verified parental consent required for child accounts
- No advertising or behavioral tracking for students
- Educational data used only for learning improvement
- Parents have complete control and access to child educational records
Learn more in our Privacy Policy and contact child-safety@examchamp.appj.uk for student safety questions.
How do I set up parental controls and monitor my child's learning?
Parents and guardians have several options to monitor and control their child's learning:
- Account Creation: Create and manage child accounts with parental email verification
- Progress Monitoring: View detailed learning progress, quiz scores, and time spent
- Content Controls: Set appropriate educational levels and subject access
- Notification Settings: Receive updates about your child's learning milestones
- Data Management: Access, export, or delete your child's educational data
Contact our support team for help setting up parental controls or managing child accounts.
Can I use ExamChamp offline, and will my progress sync later?
Yes! ExamChamp offers robust offline functionality:
- Offline Quizzes: Download quizzes for offline completion
- Auto-Sync: Progress automatically syncs when you reconnect to internet
- Content Access: Previously viewed educational content available offline
- Score Storage: Quiz results saved locally until sync is possible
Tip: Connect to WiFi regularly to ensure your progress syncs across all devices and to download new educational content and quizzes.
Platform Status
Recent Updates
- • Enhanced Firebase sync performance for faster quiz loading
- • Improved offline functionality for remote learning
- • Updated educational content with latest curriculum standards
- • Enhanced privacy controls for student data protection
Additional Resources
Legal & Educational Information
Educational Feedback & Suggestions
We're always working to improve ExamChamp's educational features and content. Your feedback helps us build better learning experiences for students, parents, and educators.